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Refund Policy

Overview

This Refund Policy outlines the terms and conditions under which refunds may be issued for transactions made through Omniplex Software, operated by OMNIPLEX SOFTWARE PRIVATE LIMITED. Your continued use of our services indicates acceptance of this policy. If not, we kindly ask that you cease usage.

Eligibility for Refunds

A refund request will be reviewed if it falls under the points mentioned.

  • Billing Errors: If the system processes your payment multiple times.
  • Unauthorized Charges: If a transaction was made without your consent or due to fraudulent activity.​
  • Failed Transactions: If payment was successfully processed, but the corresponding service was not delivered.​

To be eligible for a refund, requests must be submitted within 48 hours of the transaction date. We may be unable to honor requests made beyond this timeframe.

Cancellation Procedures

Users wishing to cancel a transaction should:​

  • Access the Cancellation Section: Navigate to the cancellation section within your account settings.​
  • Provide Transaction Details: Supply accurate information, including transaction ID, date, and amount.​
  • Verify Eligibility: Ensure that the transaction meets the criteria outlined in this policy.​
  • Submit Timely Requests: Initiate cancellation within the specified timeframe to be considered for a refund.​

Transaction Disputes

If you encounter issues related to a transaction, please contact our Customer Support team immediately during business hours. Our approach ensures disputes are addressed with care and promptness.

Chargebacks

A chargeback occurs when a cardholder disputes a charge with their card issuer, often due to unauthorized transactions or dissatisfaction with a product or service. We have established procedures to handle chargebacks fairly and transparently.​

Refund Procedure

To proceed with a refund, we’ll need the items listed below.

  • Transaction Summary: Payment ID, date processed, and charged sum
  • Reason for Refund: A clear explanation of why the refund is being requested.​
  • Supporting Documentation: Any relevant evidence to support your request.​

The approved refund will process back to your original payment account within 5 to 7 business days.

Non-Refundable Transactions

The following types of transactions are generally non-refundable:

  • Late Requests: Refund requests made after the specified 48-hour period.​
  • Policy Violations: Transactions that breach our terms and conditions.​

Third-Party Refunds

Refunds processed through third-party financial institutions or payment processors are subject to their respective policies. Our support in facilitating refunds does not extend to accountability for third-party actions or policies.

Subscription Refunds

Certain circumstances may qualify your subscription for a refund.

  • Pre-Renewal Cancellations: If the subscription is canceled before its renewal date.​
  • Service Interruptions: If there is a significant disruption in the service provided.​

Users may cancel subscriptions at any time, and refund eligibility will be assessed accordingly.​

Partial Refunds

We may authorize partial refunds in the following scenarios:

  • Partial Returns: Applies when returning a limited portion of the original purchase.
  • Discounted Purchases: When discounts or promotions were applied to the original purchase.​

If you have questions regarding partial refunds, our Customer Support team is available to assist you.

Refund Processing Fees

In certain cases, processing fees may apply, including:​

  • Subscription Cancellations: Fees associated with canceling a subscription.​
  • Chargebacks: Fees incurred due to chargeback processing.​

Users will be informed of any applicable fees prior to the processing of refunds.​

Communication Channels

For refund requests or further assistance, please use the designated communication channels provided on our website.​

Policy Modifications

Changes to this Refund Policy can be made without prior notice. Changes will take effect immediately upon posting. To stay up to date, we suggest reviewing this policy from time to time.

Contact Support

For any questions regarding this Refund Policy or to initiate a refund request, please contact us at support@omniplexsoftware.com.​